- “Is my data safe?”
- Yes. It's stored locally on your device. We never see it.
- “Can I use Vrge on multiple devices?”
- Solo: up to 2 devices (one active at a time). Team: unlimited — one license activates the org server and every employee joins by email invite.
- “Does Vrge train on my data?”
- No. Never. We do not ship your email or file content to any cloud AI for training. Inference-only calls for proposal refinement happen only when you've consented to a cloud provider — and those calls are redacted by default.
- “Does Vrge work with Google Workspace (custom domain)?”
- Yes — the full AI feature set works identically on Workspace and personal Gmail. Each team member connects their own mailbox through Settings → Sources → Connect IMAP using a Google App Password. No admin-side install or Google Marketplace approval needed. The only Workspace-specific detail is that an admin can disable App Passwords at the org level — most don't. The Connecting Sources page walks through the full flow including a note to forward to your IT admin if needed.
- “Why an App Password instead of ‘Sign in with Google’?”
- A Sign-in-with-Google button for reading mail requires Google's CASA security audit (roughly $50-75K/year, recurring) — a tax designed for mass-market SaaS that doesn't fit a one-time-purchase product. App Passwords give you the same access with better guarantees: your credentials never touch a Vrge cloud server, Vrge physically cannotsend or delete mail with them (they're read-only by design), and you can revoke them with one click in your Google account at any time. It's unglamorous but it's the right tradeoff for the audience and the pricing.
- “Do I need internet to use Vrge?”
- No. Core CRUD works fully offline. Internet is only needed for license activation, update checks, cloud AI calls (if you chose a cloud provider), and connected sources. Use Ollama locally for fully airgapped AI.
- “What if the AI proposes something wrong?”
- Reject it. The observer learns from rejections. If an accept turned out wrong, use the 24-hour undo. If a proposal is clearly a hallucination, hit “Report bad proposal” — it feeds the matcher tuning.
- “Can I get a refund?”
- License purchases are final for digital products. We recommend testing the app locally with Ollama (free) before purchasing — you can see the full proposal flow without any cost. Managed AI subscriptions can be cancelled any time through the Lemon Squeezy customer portal. Access continues through the end of your current billing period, then stops — no auto-renewal, no retention nags.
- “Do I have to subscribe to Managed AI?”
- No. It's entirely optional. Every feature in Vrge works identically when you bring your own OpenAI / Anthropic / Google key, or run Ollama locally — both free forever. Managed AI just means we handle the keys and billing for you. Not a single feature requires a subscription.
- “What happens when I hit my monthly token cap?”
- Your app falls back to BYO keys or Ollama for the rest of the month — no more managed calls until the next billing cycle. You will never see an overage bill. This is a hard quota, not “reasonable usage” weasel language. The proxy enforces it before calling any upstream provider.
- “Does the proxy log my prompts or responses?”
- No. The Managed AI proxy records only metadata — token counts, model name, task type, timestamp, redaction status. Prompt and response bodies are never persisted server-side. The privacy invariant is enforced at the schema level: there's no column for content in the usage log, so no code path can leak it. The proxy source is auditable.
- “Which tier should my team buy?”
- Rough guidance: Starter ($10/mo, 500K tokens) fits 1–2 users; Pro ($25/mo, 2M tokens) fits 3–10 active users in a small agency; Power ($75/mo, 8M tokens) fits 11–25 active users running full observer deployment. You can upgrade mid-cycle with a prorated quota credit, so start smaller and bump up if the admin dashboard shows you trending over cap.
- “How do I stop one team member from using all our tokens?”
- On the Pro and Power tiers, the team admin dashboard shows top consumers this month and has a per-user allocation slider. Default fair-share gives each user about 1.5× their even share of the org quota; admins can raise or lower individual caps. Users hit their soft cap before the org cap, so one heavy user can't starve the rest of the team.
- “Can I self-host the Managed AI proxy?”
- Yes — it ships as a Docker image so privacy-max users (legal, medical, airgapped) can run the proxy on their own infrastructure with their own provider keys. The managed cloud deployment at ai.getvrge.com is the convenience path, not the only path.
