- License key not working
- Make sure you're entering the full key including dashes. Check for typos.
- Observer stopped proposing anything
- Check the sidebar health dot. If yellow/red, open Settings → Sources and reconnect the affected source. If AI budget is exhausted, bump the daily cap in AI settings.
- Google sign-in fails or the window closes without connecting
- Gmail connects with Sign in with Google, so there is no password to get wrong. Two things usually cause it. First, the browser window was closed before you approved the permission. Click Connect Gmail again and let it finish. Second, on Google Workspace an admin can restrict which third-party apps may be authorised; if you see a message from Google rather than from Vrge, that is an org policy and your admin can allow it. If you would rather not use Google sign-in at all, Gmail also works over IMAP with an app password. See Connecting Sources.
- An IMAP mailbox rejects your app password
- Three usual causes. You used your normal account password rather than the app password. They are different. Or two-factor authentication was not switched on when you generated it, so generate a fresh one afterwards. Or your provider has app passwords disabled for the organisation, which an admin can re-enable.
- Email stopped syncing after working for a while
- Some providers rotate App Passwords automatically every few months. Generate a new one at the same URL you used before, then open Settings → Sources, disconnect the mailbox, and reconnect with the new password.
- Data seems missing
- Check if you're in the right mode (local vs. team)
